Policies & Terms of Service

We understand that schedules change and life happens. However, as a small business, last-minute cancellations and no-shows prevent us from serving other clients who may be waiting for an appointment.

• 24-Hour Notice Required: We require at least 24 hours advance notice for cancellations or rescheduling.
• Late Cancellation Fee: Cancellations made with less than 24 hours notice will be charged 50% of the scheduled service cost.
• No-Show Fee: Clients who fail to show up for their appointment without notice will be charged 100% of the scheduled service cost.
• How to Cancel: Please call us at (813) 616-0484 or cancel through your online booking confirmation email.
• Emergencies: We understand that emergencies happen. Please contact us to discuss your situation.

To ensure you receive your full treatment time and we stay on schedule for all clients:

• First-Time Clients: Please arrive 10-15 minutes early to complete intake forms and consultation.
• Returning Clients: Please arrive 5 minutes before your scheduled appointment time.
• Late Arrivals: If you arrive late, your service time may be shortened to accommodate our next scheduled client. You will be charged for the full service time originally booked.
• More Than 15 Minutes Late: Arrivals more than 15 minutes late may need to be rescheduled and could be subject to our cancellation policy.

• Payment Due: Payment is due at the time of service. We accept cash, all major credit cards (Visa, Mastercard, American Express, Discover), and digital payments.
• Gratuity: Gratuity is not included in service prices. Tips are appreciated and can be added to your credit card or given in cash. Standard gratuity is 15-20%.
• Credit Card on File: We may require a credit card on file to secure certain appointments, especially for first-time clients or high-value services.
• Packages & Gift Certificates: Payment for packages and gift certificates is due at time of purchase. Package services must be used within the specified timeframe and are non-refundable.
• Pricing: All prices are subject to change. Current pricing will be confirmed at time of booking.

To ensure a peaceful, professional environment for all clients and staff:

• Respectful Behavior: We maintain a zero-tolerance policy for inappropriate behavior, harassment, or disrespect toward staff. Such behavior will result in immediate termination of service without refund.
• Cell Phones: Please silence or turn off cell phones during your treatment to maintain a relaxing environment.
• Children: For the comfort and safety of all clients, children are not permitted in treatment areas unless they are receiving services.
• Cleanliness: Please arrive with clean skin (for facials) and clean feet (for pedicures). We reserve the right to refuse service if basic hygiene standards are not met.
• Alcohol & Substances: Clients under the influence of alcohol or drugs will not be served and will be charged the full service cost.

• Information Collection: We collect personal information (name, contact details, health information) necessary to provide spa services and communicate with you.
• Data Protection: Your personal and health information is kept confidential and secure. We do not sell or share your information with third parties except as required by law.
• Marketing Communications: By providing your contact information, you consent to receive appointment reminders, promotional offers, and updates from Divina Skin & Body Boutique. You may opt out at any time.
• Photography: We may take before/after photos for our records and may request permission to use them for marketing purposes. You have the right to decline.
• Record Retention: Client records are maintained in accordance with Florida state requirements and professional standards.

• Right to Refuse Service: We reserve the right to refuse service to anyone for any reason at our discretion.
• Policy Changes: These policies are subject to change at any time. Current policies will be posted on our website and available at our spa.
• Agreement: By booking and receiving services at Divina Skin & Body Boutique, you acknowledge that you have read, understood, and agree to these terms and conditions.
• Florida Law: These terms are governed by the laws of the State of Florida. Divina Skin & Body Boutique operates under Florida license MA#108486.
• Questions: If you have questions about our policies, please contact us at (813) 616-0484 before booking your appointment.